BPO & KPO Outsourcing
Customer support, human-agent calling, lead qualification, research, data support and back-office operations — experienced agents scoped around your requirements.
Explore BPO & KPOBPO & KPO Outsourcing • Voice Solutions • Software & AI
People, AI & Technology for Business Operations
Shivaksa Technologies LLC helps businesses extend their operational capacity through outsourced business services, voice and contact-center solutions, and custom software. Our delivery capabilities in India support US-facing business requirements.
Choose a single service or discuss a coordinated solution built around your requirements.
AI
VoiceAPICRMCloudWhat we do
Three Business Divisions, One Coordinated Partner
Choose an individual service, or discuss a coordinated engagement combining operations, communications and technology.
Voice & Contact Center Solutions
Dialers, campaign voicemail, business calling plans, wholesale VoIP, SIP/IP connectivity, DIDs and AI voice agents for calling operations.
Explore Voice SolutionsSoftware & Digital Development
Websites, CRM systems, web applications, mobile apps and integrations — built around how your business actually operates.
Explore Software ServicesOur services
Operations, Voice & Software Services
Each service is available independently — or combined into one coordinated engagement built around your requirements.
BPO & KPO Outsourcing
Customer support, outbound calling, lead qualification, verification workflows, back-office operations, research and data support — delivered by experienced agents.
Explore BPO & KPODialer & Auto Dialer
Business dialing infrastructure for outbound calling operations — campaigns, agents, dispositions, monitoring and reporting.
Explore Dialer SolutionsCampaign Voicemail & Business Calling
Business calling plans with assigned numbers, inbound and outbound calling, voicemail greetings and campaign voicemail workflows — plans from $125/user/month.
See Plans & PricingWholesale VoIP Traffic
Carrier-grade voice connectivity for service providers, contact centers and high-volume calling operations.
Explore Wholesale VoIPSIP/IP VoIP Minutes & DIDs
SIP trunking, IP-based voice connectivity and DID numbers for business calling platforms and contact-center operations.
Explore SIP & DIDsInbound & Outbound AI Voice Agents
AI-powered voice agents that engage customers, answer questions, collect information, qualify opportunities and hand off to your team.
Explore AI Voice AgentsWebsite, CRM & Mobile App Development
Business websites, WordPress development, CRM systems, web applications, mobile apps and integrations.
Explore DevelopmentCustom & Combined Engagements
Need more than one service? Discuss a coordinated engagement combining operations, communications and technology.
Discuss a Custom SolutionOur operating model
Use AI Where It Makes Sense. Keep People Where Judgment Matters.
AI-assisted calling can support suitable workflows such as initial conversations, structured lead qualification and information collection. Experienced human agents handle the remaining operational work — conversations requiring judgment, follow-up with interested prospects, exceptions and the agreed workflow.
01Business Requirement
02AI-Assisted Interaction
03Human Follow-Up & Execution
04Agreed Workflow & Reporting
AI-Assisted Interactions
Suitable initial calls, approved questions, structured information collection and workflow routing.
Human Execution
Live conversations, follow-up, relationship-building, complex cases and ongoing operational work handled by experienced agents.
Coordinated Workflows
Agreed handoffs, documentation, review, escalation and reporting — so the operation runs as one process.
Not every project requires AI. You can discuss human-only, technology-only or blended engagements — scoped to your requirements.
BPO & outsourcing
BPO Outsourcing & Offshore Business Support
Looking for a BPO partner to support your business operations? Shivaksa Technologies LLC helps businesses explore outsourcing solutions for customer interactions, outbound calling, lead qualification and back-office workflows.
We discuss your project requirements, staffing needs, processes and quality expectations to determine a suitable delivery approach.
Customer Support
Support customer enquiries and service workflows through agreed communication channels, operating procedures and quality standards.
Discuss Customer SupportOutbound Calling & Lead Qualification
Explore outbound calling, prospect qualification, follow-up workflows and lead information collection for approved business campaigns.
Discuss an Outbound ProjectAppointment Setting & Sales Support
Discuss prospect follow-ups, appointment scheduling, sales pipeline support and related workflows based on your campaign requirements.
Discuss Sales SupportVerification & Information Collection
Structured information collection, verification-related workflows and exception handling within approved operating procedures.
Discuss Verification WorkflowsBack-Office & Administrative Support
Explore operational support for CRM updates, data processing, workflow coordination and other agreed business processes.
Discuss Back-Office SupportDedicated Agents & Project-Based Engagements
Discuss dedicated-agent requirements, project-based support and ongoing operational engagements based on your workload, schedules, required skills and agreed service scope.
Request a Project QuoteKPO services
KPO & Business Support Services
Beyond operational execution, we can discuss structured knowledge and data work — the research, processing and reporting that keeps your sales and operations running on clean information.
Prospect & Lead Research
Prospect and company research, lead information collection and data enrichment to support your sales pipeline.
Discuss This ServiceData Processing & Validation
Data processing, validation, deduplication and structured data workflows agreed to your specifications.
Discuss This ServiceCRM Data Cleanup
CRM updates, cleanup, deduplication and record maintenance so your team works from accurate information.
Discuss This ServiceReporting & Sales-Operations Support
Recurring reporting, activity summaries and sales-operations support built around your tools and formats.
Discuss This ServiceResearch Summaries & Spreadsheets
Business information collection, research summaries and spreadsheet-based workflows documented to your requirements.
Discuss This ServiceCombined Operations + Data
Blend operational tasks with research and data support where a single coordinated workflow makes sense.
Discuss This ServiceHow we work
How a Project Starts
Discuss the Requirement
Tell us about your business, the work you want to outsource and the outcome you need.
Define Scope, Workflow & Success Measures
Agree the services, staffing, technology, quality expectations and measures relevant to your project.
Agree Access, Training & Commercials
Confirm data access, training requirements, data handling, pricing and responsibilities.
Configure & Validate the Workflow
Set up the service, test the workflow and confirm it performs as agreed before delivery begins.
Begin Delivery
Start delivery with the agreed monitoring, reporting and review cadence.
Business use cases
Solutions Built Around Your Customer Journey
These capabilities can be applied individually or combined into a complete sales and operations workflow.
AI Lead Engagement
Sales Qualification
Customer Follow-up
Inbound Sales
Outbound Sales Campaigns
Appointment Handling
Customer Verification
Human Sales Handoff
CRM Automation
Business Process Automation
Why Shivaksa
Practical Technology and Outsourcing for Business Operations
Operational delivery capabilities based in India, with a US-facing business approach — scoped around your requirements, not a fixed package.
Built Around Your Requirements
Solutions are discussed around your business requirements.
Flexible Engagement Options
Flexible project scope and engagement options.
Technology + Operations
Technology and operational workflows considered together.
Clear Deliverables
Clear project discussions and agreed deliverables.
Privacy & Data Handling
Data access, retention and handling requirements are defined per engagement and agreed before delivery.
FAQ
Questions Businesses Ask Us
Can we buy just one service?
Yes. Every service is available independently — BPO operations, KPO support, AI voice agents, VoIP, dialer systems, software development or automation. You can also discuss a coordinated engagement combining services.
Do we have to use AI in our project?
No. Human-only, technology-only and blended engagements are all available. AI is used where it genuinely fits the workflow — initial structured calls, information collection and routing — while experienced agents handle the rest.
How are projects scoped and priced?
Every engagement starts with a requirements discussion. Pricing depends on scope, volume, staffing, operating hours, workflow complexity, integrations and third-party usage — agreed in a proposal before delivery.
What reporting do we receive?
Reporting cadence and format are defined per project — activity summaries, call outcomes, workflow metrics and review calls can all be part of the agreed scope.
How do we get a proposal?
Contact us through the form or by phone and describe your requirement, expected workload and desired outcome. We review the details and discuss a suitable approach.
Project enquiry
Let’s Discuss Your Business Requirements
Tell us about your operational, communication, or software needs. We’ll review your requirements and discuss an appropriate solution.
Phone / WhatsApp: +1 (469) 364-4493 · Email: info@shivaksatechnology.com