AI-Assisted Interactions
Suitable initial calls, approved questions, structured information collection and workflow routing.
BPO & KPO
BPO & KPO Outsourcing for Customer Operations and Business Support
Extend your operational capacity with experienced human agents, AI-assisted calling workflows and technology-enabled business support. Shivaksa Technologies LLC works with businesses to define customer operations, lead qualification, sales support and back-office delivery around their specific requirements.
Our operational delivery capabilities are based in India, with a US-facing business approach.
Our operating model
Use AI Where It Makes Sense. Keep People Where Judgment Matters.
AI-assisted calling can support suitable workflows such as initial conversations, structured lead qualification and information collection. Experienced human agents handle the remaining operational work — conversations requiring judgment, follow-up with interested prospects, exceptions and the agreed workflow.
01Business Requirement
02AI-Assisted Interaction
03Human Follow-Up & Execution
04Agreed Workflow & Reporting
Human Execution
Live conversations, follow-up, relationship-building, complex cases and ongoing operational work handled by experienced agents.
Coordinated Workflows
Agreed handoffs, documentation, review, escalation and reporting — so the operation runs as one process.
Not every project requires AI. You can discuss human-only, technology-only or blended engagements — scoped to your requirements.
Service responsibility
We Take Responsibility for Defined Operational Work
Shivaksa can discuss taking responsibility for defined operational tasks — not merely providing software. Each engagement is scoped around your processes, volumes, quality expectations and reporting requirements.
BPO services
BPO & Managed Operations Services
Looking for a BPO partner to support your business operations? Shivaksa Technologies LLC helps businesses explore outsourcing solutions for customer interactions, outbound calling, lead qualification and back-office workflows.
We discuss your project requirements, staffing needs, processes and quality expectations to determine a suitable delivery approach.
Customer Support
Support customer enquiries and service workflows through agreed communication channels, operating procedures and quality standards.
Discuss Customer SupportOutbound Calling & Lead Qualification
Explore outbound calling, prospect qualification, follow-up workflows and lead information collection for approved business campaigns.
Discuss an Outbound ProjectAppointment Setting & Sales Support
Discuss prospect follow-ups, appointment scheduling, sales pipeline support and related workflows based on your campaign requirements.
Discuss Sales SupportVerification & Information Collection
Structured information collection, verification-related workflows and exception handling within approved operating procedures.
Discuss Verification WorkflowsBack-Office & Administrative Support
Explore operational support for CRM updates, data processing, workflow coordination and other agreed business processes.
Discuss Back-Office SupportDedicated Agents & Project-Based Engagements
Discuss dedicated-agent requirements, project-based support and ongoing operational engagements based on your workload, schedules, required skills and agreed service scope.
Request a Project QuoteKPO & business support
Knowledge, Research & Data Support
Beyond operational execution, we can discuss structured knowledge and data work — the research, processing and reporting that keeps your sales and operations running on clean information.
Prospect & Lead Research
Prospect and company research, lead information collection and data enrichment to support your sales pipeline.
Discuss This ServiceData Processing & Validation
Data processing, validation, deduplication and structured data workflows agreed to your specifications.
Discuss This ServiceCRM Data Cleanup
CRM updates, cleanup, deduplication and record maintenance so your team works from accurate information.
Discuss This ServiceReporting & Sales-Operations Support
Recurring reporting, activity summaries and sales-operations support built around your tools and formats.
Discuss This ServiceResearch Summaries & Spreadsheets
Business information collection, research summaries and spreadsheet-based workflows documented to your requirements.
Discuss This ServiceCombined Operations + Data
Blend operational tasks with research and data support where a single coordinated workflow makes sense.
Discuss This ServiceTechnology-enabled operations
The Technology Behind the Operation
Where appropriate, a BPO engagement can be supported by the technology we also provide independently. The exact tools, configuration and any third-party usage costs depend on the agreed scope.
AI Voice Agents
AI-assisted calling for suitable sales, qualification and information-collection workflows, with handoff to human agents.
Explore AI SolutionsVoIP & Communications
Business calling, routing and communications infrastructure to support your operation.
Explore CommunicationsDialer & Voicemail Systems
Outbound dialing, campaign management, voicemail workflows and reporting for calling operations.
Explore Dialer SolutionsCampaign Voicemail & Business Calling
Business calling plans with assigned numbers, inbound and outbound calling and campaign voicemail workflows.
Explore Calling PlansSoftware, CRM & Automation
Custom software, CRM integrations and workflow automation connecting your operation to your systems.
Explore Software DevelopmentEngagement options
Choose the Engagement That Fits
Every project is scoped individually — team size, schedule, operating hours and service measures are agreed during the proposal stage.
Human-Agent Services
Dedicated or shared human agents for customer support, calling, follow-up and back-office work.
AI-Assisted Workflows
AI-assisted calling and qualification where the workflow suits it, with defined human handoffs.
Technology-Only Engagements
VoIP, dialer, AI agents, software and automation implemented without outsourced staffing.
Combined Operations + Technology
Operational teams supported by the right technology stack, delivered as one coordinated engagement.
Project-Based Support
Defined-scope projects with clear deliverables, timelines and agreed measures.
Ongoing Support
Continuing operational engagements reviewed against agreed service expectations.
Industry use cases
Where Outsourced Operations Can Help
Examples of business environments where outsourced customer operations, calling support, research and back-office work may fit — each engagement is scoped to your requirements.
Auto & Dealership Businesses
Insurance Service Operations
Mortgage Administrative Support
Solar & Home Improvement
SaaS & Technology Companies
Sales Teams & Contact Centers
Shivaksa does not perform licensed or regulated activities. For workflows touching regulated areas, scope, client authorization, data access, applicable law, consent requirements and human review must be agreed before launch.
How we work
How a Project Starts
Discuss the Requirement
Tell us about your business, the work you want to outsource and the outcome you need.
Define Scope, Workflow & Success Measures
Agree the services, staffing, technology, quality expectations and measures relevant to your project.
Agree Access, Training & Commercials
Confirm data access, training requirements, data handling, pricing and responsibilities.
Configure & Validate the Workflow
Set up the service, test the workflow and confirm it performs as agreed before delivery begins.
Begin Delivery
Start delivery with the agreed monitoring, reporting and review cadence.
Quality & communication
Defined Processes, Clear Accountability
Each project can define scripts, standard operating procedures, responsibilities, escalation paths, quality review, reporting and service measures — agreed before delivery begins.
Calling workflows, consent requirements, call recording, suppression lists, data handling and access controls are assessed per project. Where a workflow involves regulated activity, the appropriate compliance requirements are part of the scope discussion.
Scripts & SOPs
Defined Responsibilities
Escalation Paths
Quality Review
Reporting Cadence
Data Handling & Access Controls
FAQ
Common Questions About Outsourcing to Shivaksa
Do you use AI agents or human agents?
Both are available. AI-assisted calling can handle suitable initial conversations and structured information collection, while experienced human agents handle judgment calls, follow-up and complex cases. You can choose human-only, AI-assisted or blended delivery depending on the workflow.
Can we start with a small project?
Yes. Many engagements begin with a defined-scope pilot or a single process. Scope, workload and service measures are agreed before delivery starts.
How is pricing determined?
Pricing depends on scope, volume, staffing, operating hours, workflow complexity, integrations and any third-party usage. We discuss a proposal after understanding your requirements — there are no invented flat rates.
Can you integrate with our existing systems?
Where the project requires it, we can discuss CRM integrations, dialer connectivity, VoIP infrastructure and workflow automation as part of the scope — or as a technology-only engagement.
What kind of staffing can you provide?
Dedicated agents, shared coverage or project-based teams can be discussed based on your workload, required skills and schedule. Specific staffing levels are agreed in the proposal.
What about working hours and time zones?
Operating hours are defined per project. Our delivery capabilities are based in India, and schedules can be discussed around US business hours where the engagement requires it.
How does a project get set up?
We start with a requirements discussion, define the scope together, agree on a proposal with responsibilities and service measures, then proceed to setup and delivery.
How do we begin?
Contact us through the form or by phone and describe your business requirement, expected workload and desired outcome. Our team will review it and discuss the next steps.
Project enquiry
Tell Us What You Need to Outsource
Describe the business problem, the workload, the type of service you need and the outcome you want. Our team will review the details and discuss a proposal based on your requirements.
Phone / WhatsApp: +1 (469) 364-4493 · Email: info@shivaksatechnology.com